Local Growth WA
ABN: 83 165 071 075

Last updated: September 2026

Local Growth WA ("we", "us", "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what personal information we may collect, how we use it, who we may share it with, and how you can contact us about your information.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

-Your name

-Business name

-Email address

-Phone number

-Business address

-Website and domain information

-Information about your business and services

-Information you provide through enquiry or onboarding forms

-Communications you have with us

-Information required to provide our services

-Information relating to your use of our website

If you become a customer, we may also collect information and access credentials required to connect or manage services such as your domain, Google Business Profile and other business platforms.

We do not request passwords where they are not reasonably required and recommend using appropriate access or user-permission features where available.

2. Information Collected Through Our Website

When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited and general website usage information.

We may use cookies and similar technologies to help our website function, understand how visitors use our website and improve our services.

You can adjust cookie settings through your browser. Disabling certain cookies may affect how parts of our website function.

3. How We Use Your Information

We may use personal information to:

-Respond to enquiries

-Provide and manage our services

-Build and maintain websites

-Communicate with customers

-Process payments

-Provide customer support

-Manage subscriptions

-Connect and manage third-party services

-Send service-related communications

-Send marketing communications where permitted

-Improve our website, services and systems

-Prevent misuse, fraud or security issues

-Comply with legal and regulatory obligations

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

4. Marketing Communications

If you provide your contact details or otherwise consent to receive marketing communications from us, we may contact you by email or other permitted electronic means about our services, offers or other information that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us.

We will comply with applicable Australian laws relating to commercial electronic messages.

5. Information Relating to Our Clients' Customers

As part of our services, we may provide systems that allow our business clients to collect, store or communicate with information relating to their own customers or leads.

For example, our systems may process names, phone numbers, email addresses and communications relating to leads or customers of a client.

In these circumstances, Local Growth WA may process information on behalf of our client in order to provide the contracted service.

The relevant client remains responsible for ensuring that it has the appropriate authority and consent to collect and use its customers' personal information and to provide that information to our systems.

6. Third-Party Platforms & Service Providers

We use third-party platforms and service providers to provide some of our services.

These may include platforms used for:

-Website hosting

-CRM and business management

-Email

-SMS and telecommunications

-Automation

-Google Business Profile and Google services

-AI services

-Payments

-Analytics

-Website functionality

Information may be stored or processed by these providers in accordance with their own privacy policies and terms.

We take reasonable steps to use reputable providers and only provide information reasonably required for the relevant service.

Some third-party providers may store or process information outside Australia.

7. Google Services

Where you ask us to connect or manage Google services, such as Google Business Profile, we may access information available through your authorised Google account.

We only access information reasonably required to provide the requested service.

You can revoke our access to your Google account through Google's account settings.

8. Phone & SMS Services

For customers using our business phone and SMS services, information such as phone numbers, call records, SMS messages and related communication information may be processed through our telecommunications and software providers.

These systems are used to provide features such as business calling, missed-call text responses, lead follow-up and review requests.

We do not guarantee that third-party telecommunications or software providers will retain information for any particular period.

9. AI Services

Some services may use artificial intelligence technology to assist with tasks such as content creation, automation or responding to customer reviews.

Where AI services are used, information may be processed by the relevant third-party provider.

We take reasonable steps to avoid providing unnecessary personal information to AI services and use these tools only where reasonably required for the relevant service.

10. When We Share Information

We may share personal information with third-party service providers where reasonably necessary to provide our services.

We may also disclose information:

-Where you have asked us to do so

-Where required to provide a service you have requested

-Where required or authorised by law

-To protect our rights, property or systems

-To prevent fraud, misuse or security threats

-In connection with a sale, transfer or restructuring of our business, where permitted by law

We do not sell personal information to third parties.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

Where you provide us with access to third-party accounts, you are responsible for maintaining the security of your own accounts and login credentials.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, or comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

13. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to or changing personal information.

We will respond to reasonable requests within a reasonable period and in accordance with applicable privacy laws.

14. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Please provide enough information for us to understand your concern and, where possible, the outcome you are seeking.

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies to your circumstances, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will be published on our website with the updated date shown at the top.

16. Contact Us

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Local Growth WA

ABN: 83 165 071 075
Email: [email protected]