Local Growth WA
ABN: 83 165 071 075

Last updated: September 2026

These Terms & Conditions apply to the services provided by Local Growth WA ("we", "us", "our") to the customer ("you", "your").

By purchasing or using our services, you agree to these Terms & Conditions.

1. Our Services

Local Growth WA provides website design, website hosting, SEO, Google Business Profile assistance, lead-generation systems, automated lead follow-up, reputation management, business phone services, email marketing and related digital services.

The specific services included in your subscription depend on the plan you select.

We may use third-party platforms and software to provide some or all of our services, including GoHighLevel and other technology, telecommunications, email, AI and automation providers.

Third-party platforms may have their own terms, conditions, limitations and requirements.

2. Our Plans

We currently offer two monthly subscription plans:

$197 per month

Includes the website and the systems and services described on our website for this plan.

$297 per month

Includes everything in the $197 plan, plus a dedicated business phone number and included calling and SMS functionality, subject to the limitations described in these Terms.

There is no separate setup fee.

Prices are in Australian dollars unless otherwise stated.

3. Monthly Subscription & Payment

Subscriptions are paid monthly in advance.

Your first monthly payment covers the initial onboarding and website build process, which will generally take approximately 7–10 days, as well as the remainder of that paid monthly service period.

Your subscription will continue to renew monthly unless you cancel it.

You may cancel your subscription at any time. Cancellation will take effect at the end of the current paid billing period.

Once a monthly payment has been processed, it is generally non-refundable, except where a refund or other remedy is required under Australian Consumer Law or otherwise agreed by us.

4. Website Hosting

Websites provided as part of our subscription service are hosted through GoHighLevel.

While your subscription is active and paid, we will maintain your website within our GoHighLevel account and may make reasonable updates or changes to the website when required.

Your website cannot be moved to another hosting platform as part of the standard subscription service.

5. Domain Names

If you do not already have a domain name, we recommend that you purchase one yourself so that you retain ownership and control of the domain.

You will provide us with the access or permissions reasonably required to connect your domain to your website.

Your domain remains your property and is separate from our website and subscription services.

We are not responsible for the renewal or continued availability of a domain that you own.

6. Website Ownership

The website we create for you is provided as part of your ongoing subscription service.

While your subscription is active, you have the right to use the website for your business.

The website design, layouts, templates, configurations and other materials we create as part of our service remain part of the Local Growth WA service unless you separately purchase the website as described below.

You retain ownership of content and materials that you provide to us, including your business name, logo, photographs and other materials that belong to you.

7. Purchasing Your Website After Cancellation

If you cancel your subscription, you may purchase a copy of the website specifically created for your business for a one-off fee of AU $1,000.

The website will be provided as a GoHighLevel snapshot or other supported HighLevel transfer method.

The purchased website is intended to operate within the customer's own GoHighLevel account. It cannot be transferred as a supported website to WordPress or another website platform.

You will be responsible for obtaining and paying for your own GoHighLevel account and any other third-party services required to operate the website.

The $1,000 website purchase includes the basic website, its design and the business content created for the website.

It does not include our backend systems, automations, workflows, lead-response systems, reputation-management systems, phone systems, proprietary configurations or other systems that form part of our ongoing service.

Forms or other website elements that rely on our backend systems may not function after the subscription ends unless they are separately configured within your own account.

The purchase does not include ongoing website management, hosting, software subscriptions, SEO services or other ongoing services.

8. Backend Systems & Intellectual Property

Our services may include systems such as:

-Automated lead follow-up

-Missed-call text back

-Review-request systems

-Rorkflows and automations

-CRM configurations

-Marketing systems

-Phone and SMS configurations

-Templates

-Processes

-Proprietary configurations and other technical systems

These systems form part of our ongoing service and remain the property of Local Growth WA.

Your subscription gives you access to and use of these systems while your subscription remains active. They are not sold or transferred to you when you cancel.

Nothing in these Terms transfers ownership of our pre-existing intellectual property, templates, systems, processes or know-how to you.

9. Business Phone & SMS Service

Customers on the $297 plan receive a dedicated business phone number and calling and SMS functionality provided through GoHighLevel and/or associated telecommunications providers.

The phone number is provided as part of the subscription and remains subject to the requirements and policies of the relevant telecommunications provider.

If your subscription ends, the dedicated phone number will be cancelled and will not continue as part of your service.

Where required by the telecommunications provider, you must provide accurate business information and any identification or verification documents necessary to activate the phone service.

The $297 plan does not currently charge additional per-call or per-SMS fees to the customer for normal use of the included phone service.

The included SMS service is subject to a limit of 30 outgoing SMS messages per day in total across the account.

This limit applies to all outgoing SMS messages, including missed-call responses, lead follow-up, review requests and other SMS communications.

We may restrict or suspend SMS functionality if the service is being misused, used in a manner that creates unreasonable costs, or used in breach of applicable laws or third-party provider policies.

10. Marketing Campaigns

Marketing campaigns included in our service are currently delivered by email.

We intend to provide up to two marketing campaigns per year, subject to the scope of the service and the information and customer lists supplied by you.

You are responsible for ensuring that you have the appropriate permission to contact customers for marketing purposes and that the information you provide to us is accurate.

We may refuse to send a campaign where we reasonably believe it may breach applicable laws, regulations or third-party platform policies.

11. SMS & Electronic Marketing Compliance

You are responsible for ensuring that your business has the necessary consent and authority to contact customers by email, SMS or other electronic communication.

Where marketing messages are sent on your behalf through our systems, you remain responsible for complying with applicable Australian laws, including requirements relating to consent, identification and unsubscribe facilities.

Australian spam laws can apply even where a third party sends marketing messages on behalf of a business.

We may suspend or restrict messaging functionality if we reasonably believe it is being used unlawfully or in breach of the policies of the relevant provider.

12. Google Business Profile & Reviews

Where included in your plan, we may assist with your Google Business Profile and provide systems that allow you to request reviews from your customers.

We do not guarantee that customers will leave reviews, that your review rating will increase, or that you will receive any particular number of reviews.

Any review requests must be used in accordance with Google's policies and applicable Australian laws.

If separately requested, we may offer additional services involving AI-assisted responses to customer reviews. These services are not included unless specifically agreed.

13. SEO

Our SEO service includes an SEO-optimised website and assistance with your Google Business Profile as described on our website.

SEO results vary between businesses and depend on factors including competition, industry, location, website history, search-engine algorithms and other factors outside our control.

We do not guarantee specific Google rankings, website traffic, leads, phone calls, sales or revenue.

Search engines may change their algorithms, policies or ranking systems at any time.

14. Client Responsibilities

You agree to provide accurate information and materials reasonably required for us to provide the services.

This may include:

-Business information

-Service information

-Logos

-Photographs

-Pontact details

-Pricing

-Business hours

-Domain access

-Google Business Profile access

-Other information required to build or maintain your website and systems

You are responsible for ensuring that you have the right to use any content, images, trademarks or other materials you provide to us.

Delays in providing information, approvals or access may delay the website build or other services.

15. Third-Party Platforms

Our services rely on third-party platforms and software.

These may include GoHighLevel, Google, telecommunications providers, email providers, AI services, automation platforms and other third-party services.

We do not control these third-party providers and cannot guarantee that their services will always be available, unchanged or compatible with our systems.

If a third-party provider changes its pricing, functionality, policies or availability, we may need to modify, replace or discontinue an affected feature.

Third-party services may also have their own terms and conditions that you are required to comply with.

16. Results & No Guarantees

We do not guarantee any particular level of business growth, leads, enquiries, phone calls, sales, revenue, Google rankings, website traffic or customer reviews.

Our services are designed to provide your business with a professional website and systems intended to improve your online presence, lead response and customer engagement.

Actual results will vary between businesses.

17. Cancellation

You may cancel your subscription at any time.

Your service will remain active until the end of the period that you have already paid for.

No additional monthly payments will be charged after your cancellation takes effect.

When your subscription ends, access to subscription-based services, including your website, backend systems and dedicated phone number, will cease.

You may separately purchase your website for AU $1,000 in accordance with Section 7.

18. Suspension for Non-Payment

If a payment fails or remains unpaid, we may suspend some or all of your services until the outstanding amount has been paid.

Suspension of services does not automatically cancel your subscription or remove any outstanding payment obligation.

19. Changes to Services

We may make reasonable changes to our services where necessary to improve the service, respond to changes in technology, comply with third-party requirements or replace discontinued software.

Where a significant change materially affects a service you are paying for, we will provide reasonable notice where practicable.

20. Privacy

We collect and handle personal information in accordance with our Privacy Policy.

Some of our services involve processing information about your customers or leads through third-party platforms.

You are responsible for ensuring that your business has the necessary authority to collect and provide personal information for use within these systems.

21. Liability

We will provide our services with reasonable care and skill.

However, we cannot guarantee uninterrupted operation of websites, phone systems, SMS, email, Google services, SEO or other third-party services.

We are not responsible for failures, outages, policy changes or other issues caused by third-party providers or circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian law.

22. Intellectual Property

All intellectual property belonging to Local Growth WA, including our templates, systems, processes, designs, workflows, automations, configurations and proprietary materials, remains our property unless expressly agreed otherwise in writing.

Your use of our services does not transfer ownership of this intellectual property to you.

You retain ownership of your own business materials and content that you provide to us.

23. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights, guarantees, remedies or obligations that apply under the Australian Consumer Law or other applicable legislation.

Where the law gives you rights that cannot legally be excluded, those rights continue to apply.

24. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms are governed by the laws of Western Australia and applicable Australian law.

25. Contact

Local Growth WA

ABN: 83 165 071 075

Email: [email protected]

If you have any questions about these Terms or our services, please contact us using the details above.